We want to make shopping at KiKa Kollection online as easy as possible if you are not satisfied with your purchase .
- Please note that KiKa will not refund for change of mind but will exchange on sizing being incorrect, item needs to be returned or exchanged within 14 days of purchase, 21 days for international customers.
- There are no returns on sale items unless the item is faulty
- The merchandise must be in original condition, must be unworn (except to try on), unwashed and swing tickets must be attached. Please be careful when trying garments on, make sure they do not have tan, make up, perfume or deodorant stains.
How do I return an item?
If you have any questions you can email us at firstname.lastname@example.org or call us on 0422131779
Please contact KiKa Kollection for return address.
How long does it take to process my return?
We process returns within 5 business days of receiving them.
Who pays for the return shipping?
The cost of sending the returns back is your responsibility, we also recommend that you use a traceable service as we cannot take responsibility for lost parcels. If the item was deemed faulty or was incorrectly sent then we will gladly pay for the shipping, all you need to do is supply a receipt for the cost of the postage.
How do I return a faulty item?
If you receive an item that is faulty, please contact us immediately. Once we receive the item we will replace, repair or refund the item. Just follow the instructions above and be sure to include a receipt for your postage so we can reimburse you. Please also include your bank details for a refund of the return postage.